On the handling of complaints are covered by a valid complaint procedure under the provisions of Law no. 250/2007 Z.z. on consumer protection and on amendment of Act no. 372/1990 Coll. on misdemeanors, as amended (the “Complaint Procedure”)

A claim is the intelligent application of liability for defects.

The buyer may be:

  • natural or legal person who buys goods or services used for personal use or for the needs of the members of his household,
  • natural person who buys goods or in kind and income from services provided and the power to serve her employment, profession or business.

1. The seller is obliged to duly inform the buyer about the conditions and how to claim including data on where a complaint can be applied and carrying out warranty repairs. Complaints procedure must be in a conspicuous place accessible to the buyer. Return policy is also published on the website of the seller www.holeyquilt.com

2. The buyer may claim against the seller in any establishment in which a complaint can be accepted, with respect to products sold or services or a designated person who is obliged to settle the claim.

3. The claim shall be made by the seller, in which the object purchased. However, in the warranty booklet given another entrepreneur for the repair, which is in place at the site of the seller or the buyer closer to the buyer exercises the right to rectification by undertaking designated to perform warranty repairs. Entrepreneur for the repair is required repairs carried out within the period agreed in selling things between seller and buyer.

4. The purchaser is entitled to claim and the person authorized by the manufacturer of the goods to perform warranty repairs (the “designated person”). The list of designated persons listed in the warranty card and send it to the buyer at the seller’s request. If the list of designated persons not listed in the warranty, the buyer has the right to lodge a complaint with the designated person listed on the seller’s website www.holeyquilt.com

5. If the product has defects, the buyer is entitled to claim such a way that delivers the goods to the establishment of the seller at his own expense and complete a form for complaints and deliver it to the seller. Using the forms determined by the seller and the pattern is placed on the website of the seller. The buyer is obliged to notify the seller of the claim application type and extent of the defects of the goods, contact information (telephone number, email address, etc.) And other relevant requirements affecting the applied defect goods.

6. Complaint Procedure of the goods to be delivered objectively seller begins on the day when all the following conditions:

  • deliver the completed form to the claim from the buyer to the seller,
  • deliver the claimed goods from the buyer to the seller, including all parts and accessories claimed goods essential to the complaint
  • service access codes, passwords and the like. the goods from the buyer to the seller.

7. Complaint Procedure goods that can not be delivered objectively to the seller and which is firmly embedded begins on the day when all the following conditions:

  • deliver the completed form to the claim from the buyer to the seller,
  • service access codes, passwords and the like. the goods from the buyer to the seller.

8. If the claimed goods containing computer data stored by the computer system, the buyer before the complaint procedure shall require the seller make a copy of such data, otherwise seller is not responsible for removing them from the computer system. A copy of the data will be made at the buyer’s expense.

Day 9 of the claim is also the start of the complaint procedure. Merchandise must be delivered to any establishment or person designated by the seller.

10. The establishment by a designated person must be present during the hours the employee authorized to handle claims.

11. If the buyer submits a complaint, the seller or a designated employee or designated person is obliged to inform the buyer of his rights under the general regulations and the decision of the buyer, the buyer of these rights apply, shall determine the manner of the complaint immediately, in complicated cases later within 3 working days from the date of the claim, in justified cases, in particular where a complex technical assessment of the condition of the product or service, within 30 days from the date of the claim.

12. termination of complaint is a complaint procedure handing over the repaired product, product exchange, refund the purchase price of the product, the payment of a reasonable discount from the price of the product, writing prompted to download (specified by the seller) with a reasoned rejection of the claim.

13. After determining the way how to equip the claim immediately, in appropriate cases, a complaint can be equipped with at a later date; Complaint shall not take longer than 30 days from the date of the claim. Once the deadline for settlement of the claim the buyer is entitled to cancel the contract or the right to exchange the product with a new product.

14. The seller is obliged to issue a claim in the application of the buyer confirmation of the claim, which is required to pinpoint defects in the goods. If the claim is put into effect by means of distance communication, the seller is required to confirm the submission of a complaint delivered to the buyer immediately; If you can not deliver the certificate immediately, it must be delivered without undue delay, at the latest, together with proof of settlement of the claim; confirmation of submission of a complaint may not be delivered if the buyer has the option of lodging a complaint prove otherwise.

15. The warranty does not cover variations of maps as well as the failure rate for navigation in navigation systems and other mobile devices. These errors manufacturers are trying to remove maps with regular updates.

16. If the buyer has a claim of product applied during the first 12 months of the purchase contract, the seller may settle the complaint rejected solely on the basis of professional judgment; whatever the result of expert judgment can not require the buyer to pay the cost of the expert assessment or other costs related to expert judgment.

17. If the buyer complaint products will be 12 months from the purchase and the seller rejected it, the person who has equipped complaint, is mandatory proof of a complaint to indicate who the buyer may send the product to the professional judgment. If the product is sent to the expertise of a designated person, expert assessment costs, and any other related expenses reasonably incurred shall be borne by the seller regardless of the outcome expert judgment. If the buyer expert assessment shows the seller’s liability for defects, the complaint may apply again; while carrying out a professional appraisal warranty period shall be suspended. The seller is obliged to reimburse the buyer within 14 days from the date of the claim back any costs incurred for expert assessment, as well as all related costs reasonably incurred. Re-filed complaint can not be dismissed.

18. The seller is liable for settlement of the claim in a written document within 30 days from the date of the claim. Written form is maintained, if the act is done by telegraph, telex or electronic means, which allow acquiring the content of the acts and identification of the person who made the disposition. Written form is maintained whenever a legal transaction by electronic means is signed by a qualified electronic signature.

The result of the complaint the buyer will be informed immediately after the complaint procedure by SMS and e-mail or telephone. Along with the claimed goods will be delivered at the same time claim protocol.

19. If the buyer asks for the removal of defects after the warranty period, subject to any resulting legal relations of the provisions of § 652 et seq. Law no. 40/1964 Coll. Civil Code, as amended, the contract for the repair and modification of things.

20. The time limit specified in days starts on the day following the event which is central to its beginning. Half of a month shall be defined as fifteen days.

21. A time period specified in weeks, months or years shall end on the day whose name or number is identical with the day on which the event from which the period starts. If there is no such day in the last month, the time period shall end on its last day.

22. If the last day of the period falls on a Saturday, Sunday or holiday, it shall be extended until the next working day.